1. Introduction

Welcome to VertexHub, operated by ECOUPON COMMERCE PRIVATE LIMITED.

This Privacy Policy explains how we collect, use, disclose, store and protect information provided by customers and visitors when they access or use vertexhub.shop.

VertexHub operates as a digital gaming and digital products store offering game top-ups, virtual currencies, gift cards, digital codes and related products.

2. Information We Collect

We may collect information that is necessary to provide our products, process orders, communicate with customers and improve our services.

2.1 Information You Provide

Depending on how you use our website, we may collect:

• Full name
• Email address
• Telephone or mobile number
• Billing information
• Shipping information where applicable
• Account login information
• Order information
• Transaction-related information
• Gaming Player ID or User ID
• Gaming server or region information
• Information submitted to customer support
• Any other information you voluntarily provide

2.2 Automatically Collected Information

When you visit our website, certain technical information may be automatically collected, including:

• IP address
• Browser type
• Device type
• Operating system
• Approximate location information
• Pages visited
• Time spent on pages
• Referral information
• Website interaction information
• Technical error information

3. How We Use Your Information

We may use collected information for legitimate business and service-related purposes, including:

• Processing and fulfilling orders
• Delivering digital products
• Processing payments
• Providing customer support
• Verifying transactions
• Communicating about orders
• Sending important service notifications
• Managing customer accounts
• Preventing fraud and unauthorized transactions
• Detecting security threats
• Improving our website and services
• Analyzing website usage and performance
• Maintaining business and transaction records
• Complying with applicable legal obligations
• Resolving disputes and enforcing our policies

4. Gaming Account Information

Certain products may require customers to provide information such as a Player ID, User ID, server, region or other account information.

Such information may be used solely or primarily for the purpose of fulfilling the relevant digital order and providing customer support.

5. Payment Information

Payments made through VertexHub may be processed by third-party payment processors, banks or other financial service providers.

Depending on the payment method used, payment service providers may collect and process payment-related information according to their own privacy policies and terms.

VertexHub does not intend to store complete payment card numbers, CVV numbers or similar highly sensitive payment credentials on its own systems unless expressly required and lawfully permitted.

6. Cookies and Similar Technologies

VertexHub may use cookies and similar technologies to improve website functionality and user experience.

Cookies may be used to:

• Remember shopping cart information
• Maintain login or session information
• Remember user preferences
• Improve website performance
• Understand website traffic
• Analyze how visitors use our website
• Support security and fraud prevention

You may be able to control or disable cookies through your browser settings. However, disabling certain cookies may affect website functionality.

7. Sharing of Information

We do not sell customers’ personal information as a standalone business product.

We may share information with trusted third parties when reasonably necessary to operate our business and provide services.

These parties may include:

• Payment processors
• Banks and financial institutions
• Digital product suppliers
• Gaming and digital service providers
• Website hosting providers
• Technology and software providers
• Analytics and security providers
• Customer support service providers
• Professional advisers
• Government authorities where legally required

Third parties may process information according to their own privacy policies and applicable laws.

8. Legal Disclosure of Information

We may disclose information when reasonably necessary to:

• Comply with applicable law or legal process
• Respond to lawful government requests
• Prevent fraud or financial crime
• Protect our rights and property
• Protect customers or other persons
• Investigate security incidents
• Enforce our Terms and Conditions
• Resolve disputes

9. Data Security

We take reasonable technical and organizational measures to protect information against unauthorized access, alteration, disclosure, loss or misuse.

Security measures may include access controls, secure communications, authentication mechanisms, monitoring and other appropriate safeguards.

10. Data Retention

We may retain personal information for as long as reasonably necessary to fulfil the purposes described in this Privacy Policy.

Information may also be retained when necessary for:

• Order and transaction records
• Accounting and financial requirements
• Customer support
• Fraud prevention
• Security purposes
• Dispute resolution
• Legal or regulatory compliance
• Enforcement of agreements and policies

When information is no longer reasonably required, it may be deleted, anonymized or securely disposed of where appropriate.

11. Your Privacy Rights

Depending on applicable law, you may have rights regarding your personal information.

These rights may include:

• Requesting access to personal information we hold about you
• Requesting correction of inaccurate information
• Requesting deletion where legally applicable
• Requesting information about how your data is used
• Objecting to certain processing activities
• Requesting restriction of certain processing activities
• Withdrawing consent where processing is based on consent

Some requests may be subject to applicable legal, security, contractual or record-keeping requirements.

12. Children’s Privacy

VertexHub is not intended to knowingly collect personal information from children in violation of applicable law.

If you believe that a child has provided personal information to us without appropriate authorization, please contact us.

Where required by applicable law, we will take reasonable steps to address such information.

13. Third-Party Websites and Services

VertexHub may contain links, integrations or references to third-party websites, applications, gaming platforms, payment providers and digital service providers.

Once you access a third-party website or service, its own privacy policy and terms may apply.

VertexHub is not responsible for the privacy practices, security or content of third-party websites and services.

14. International Data Processing

Some of our technology providers, payment processors, suppliers or service providers may process information in countries other than the country in which you are located.

Where information is transferred or processed internationally, we seek to use appropriate safeguards as required by applicable law.

15. Marketing Communications

Where permitted by applicable law, we may send customers service-related communications and, where appropriate, promotional communications about our products and services.

Customers may request to stop receiving promotional communications by contacting us or by using an available unsubscribe option.

Essential communications relating to orders, transactions, security or account activity may still be sent when necessary.

16. Fraud Prevention and Security Monitoring

VertexHub may use information to identify and prevent fraudulent, suspicious or unauthorized transactions.

We may review transaction patterns, device information, technical information and order details where reasonably necessary to protect customers and our business.

Orders may be delayed, cancelled or subjected to additional verification where there are reasonable security concerns.

17. Business Transfers

If ECOUPON COMMERCE PRIVATE LIMITED undergoes a merger, acquisition, restructuring, sale of assets or similar business transaction, personal information may be transferred as part of that transaction where legally permitted.

Any such transfer will be handled in accordance with applicable privacy and data protection requirements.

18. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, business practices or applicable legal requirements.

The updated policy will be published on this page with a revised “Last Updated” date.

We encourage customers to periodically review this page to remain informed about how information is handled.

19. Contact Us

If you have questions, concerns, requests or complaints regarding this Privacy Policy or the handling of your personal information, please contact us.